Privacy Policy

We understand how important it is that we store your data securely and that we tell you how we will use your data in a transparent and clear way.

Our aim is to make sure that the personal details you provide to us are secure and processed as explained in this privacy policy.

If you have any questions about this policy, contact us at email

This privacy policy sets out how we collect, use and store any personal information we may have about you. It applies to any personal data we collect, as well as data provided to us by third parties.

When sharing personal data with Tele Arogya, you can be sure that;

It's collected and held securely, so you know your information is safe.

You can review and update the information we hold about you at any time.

In our privacy policy, when we refer to ` Tele Arogya `, 'we', 'us' or 'our', we mean Chirayu Tech India Pvt. Ltd. (Registration No. 95054 ), is the data controller in relation to the personal data we hold about you.

The personal data we collect

There are different types of data about you that we may collect, store and process depending on whether you are a patient, doctor, health professional or a user of Tele Arogya service.

This can include:

  • Personal information about you – such as your full name, address, date of birth, phone number and e-mail address.

  • Special categories of data– such as health information.

  • Depending on whether you are using our service as a patient, a health care professional or adviser, the personal information we collect from you will vary but can include:

  • Your qualifications, work details and previous professional history.

  • Payment information, such as bank details.

  • We also collect personal data about you from third parties for example, Regulatory bodies or professional bodies when, as part of our conditions, we need data to be able to verify your registration.

  • Your data is also important in helping us regularly review, analyse and improve what we do.

  • Below are some examples of how we use your personal data to provide our services, depending on your relationship with us:

    • Understanding how you use our website, so that we can learn and fix any issues and improve our digital presence.

    • Using data for analysis and reporting on key information, such as our membership demographics and how we’re performing.

    • Using data to help with statutory reporting and audit, for example in compiling audit reports.

  • Analysing data for compliance and fraud checks:

    1. Performing tasks which are necessary to daily business activities – such as keeping an archive of all emails sent and received, to help resolve any queries.

    2. IT security monitoring, so that we know your personal data is well protected.

    3. We sometimes need to share your data with third parties who help us provide our services.

    4. We will never share your personal data with other organisations for their own marketing or promotional purposes. Third parties who have access to your personal data have reviews and processes in place to keep it confidential and only use it in ways that you would reasonably expect.These third parties include:

    1. Internal and external audit services, IT technologies (including data storage), and administrative services, regulatory bodies. Payment providers and banks, who allow us to receive and process funds.

    2. Our legal and professional advisers, including our external auditors

    3. Law enforcement organisations, such as criminal and civil courts, coroner services and police forces.

  • Storing your personal data & securing data:

    1. We use encryption and authentication tools to keep your data safe and secure.

    2. You can also be sure that your personal data is only accessible by authorised people who are viewing or updating your information according to agreed procedures.

    3. We intend to access and store your live location and record your consultation video, for future reference purpose and also assure that it would not be misused.

  • How long do we hold your data?

    1. We hold your personal information only for as long as is necessary to fulfil the purposes we've outlined in this privacy policy, and to comply with legal obligations.

  • How the law allows us to process your information:

    1. Our legal basis for processing data.

    2. Tele Arogya collects and processes your personal information on the legal bases, and for the purposes we've outlined in the 'How we collect your personal data section above.

    3. We need it in order to perform a contract, or when taking steps to enter into a contract with you – such as when you are joining Tele Arogya.

    You have given consent for us to use your data for sharing with other health care professionals to provide you with comprehensive care. We need to provide services which assist our users in managing health services.

When do we contact you?

  1. Service communications:
  2. We will contact you at your request when you book an appointment, by sending you an e-mail or SMS text message when your appointment is approved.

  3. Changes to our privacy policy:
  4. We may update this privacy policy from time to time, and any important changes about how your data is processed will be posted here.4